📩 Contact Support

The fastest way to reach us is by email at support@mingxlive.com.

To help us resolve your issue quickly, please include:

• The email address linked to your Ming-X account.
• A clear description of the issue you're experiencing.
• Screenshots or screen recordings, if applicable.
• The device and app version you're using (found in Settings).

🔐 Account & Login Issues

If you're having trouble signing in, resetting your password, verifying your email, or accessing your account, we can help. Common issues we resolve include:

• Password reset emails not arriving (check your spam folder first).
• Account locked or temporarily suspended.
• Difficulty updating your email or phone number.
• Needing to delete or deactivate your account.

✅ Verification Help

Ming-X uses a liveness check to confirm you are a real person. This helps keep our community safe and trustworthy. If your verification failed, here are the most common reasons:

• Your face was not clearly visible or was partially out of frame.
• Lighting was too dim, too bright, or backlit.
• You were wearing sunglasses, a hat, or a mask.
• More than one face appeared in the frame.
• Your profile picture does not clearly show your face.

If verification keeps failing, update your profile picture to a recent, clear photo of your face, then try again. If the issue persists, contact us and we'll look into it.

⚠️ Safety & Reporting

Your safety is our priority. If you experience or witness any of the following, please report it to us immediately:

• Harassment, threats, or abusive behaviour.
• Fake profiles, impersonation, or catfishing.
• Spam, scams, or suspicious links.
• Hate speech or discriminatory content.
• Any other behaviour that makes you feel unsafe.

You can also report or block a user directly from their profile or a post. Reports are reviewed by our team, and we take appropriate action in line with our Terms of Use.

👥 Communities & Connections

Ming-X is a community platform for meaningful connection — not a dating app. If you have questions about joining communities, connecting with others, posting, messaging, or discovering people who share your interests, we're happy to guide you.

Please note: messaging and some community features may require an active subscription.

💳 Subscriptions & Billing

For questions about your subscription, payments, renewals, or refunds, contact us with the email address linked to your account. Common requests include:

• Cancelling or managing a subscription.
• Subscription not activating after payment.
• Requesting a refund (subject to the applicable store's policy).
• Billing questions or unexpected charges.

If you subscribed through the Apple App Store or Google Play, you can also manage or cancel your subscription directly from your store account settings.

🛠 Technical Issues

If the app is crashing, freezing, or not loading properly, try these steps first:

• Force-close the app and reopen it.
• Check that you're on the latest version of Ming-X.
• Restart your device.
• Check your internet connection.
• Clear the app cache (Android) or reinstall the app.

If the problem continues, send us the details and we'll investigate.

🔒 Data & Privacy Requests

You may request access to, correction of, or deletion of your personal information at any time. For full details on how we handle your data, please see our Privacy Policy.

To submit a data request, email us at support@mingxlive.com from the email address linked to your account.

💡 Feedback & Suggestions

We're building Ming-X with our community. If you have ideas for features, improvements, or new communities you'd like to see, we'd love to hear from you. Send your thoughts to support@mingxlive.com.

⏱ Response Time

We typically respond within 24–48 hours. Safety-related reports are prioritised and reviewed as quickly as possible. If you don't hear back within 48 hours, please check your spam folder before sending a follow-up.