Welcome to Ming-X

Your privacy matters to us. This Privacy Policy explains how Ming-X ("we", "us", or "our") collects, uses, stores, and shares your personal information when you use our platform — including our website at https://mingxlive.com, our mobile applications, and any related services. By using Ming-X, you agree to the practices described in this policy.

Our Commitment

Ming-X is a community platform built for meaningful connection. We are not a dating app. We are committed to handling your personal information responsibly, transparently, and in a way that respects your privacy and your control over your own data. This policy is written to help you understand exactly what we collect, why we collect it, and the choices you have.

Information We Collect

We collect information to provide a safe, functional, and meaningful community experience. The types of information we collect include:

• Information you provide: your name, email address, phone number, date of birth, gender, location, cultural background, interests, and any other details you choose to add to your profile.
• Content you share: posts, messages, images, community interactions, and any other content you upload or create on the platform.
• Verification data: information used to verify your identity, such as a live selfie, which is compared against your profile photo to confirm you are a real person.
• Device and usage data: information about the device you use, your IP address, operating system, app version, and how you interact with the platform.
• Communications: any messages you send to us, including support requests and feedback.

How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide access to the Ming-X platform.
• Facilitate meaningful, culturally aware connections and community interactions.
• Personalise your experience, including recommendations for people, communities, and content that may be relevant to you.
• Verify your identity and maintain the safety and integrity of our community.
• Detect, prevent, and address fraud, abuse, spam, and other harmful behaviour.
• Provide customer support and respond to your enquiries.
• Send you important service updates, security alerts, and (where permitted) information about features and offers.
• Comply with legal obligations and enforce our Terms of Use.

Legal Bases for Processing

Where required by applicable law, we process your personal information on the following legal bases: your consent, the performance of a contract with you, our legitimate interests in operating and improving the platform, and compliance with legal obligations.

Sharing of Information

We do not sell your personal information. We share information only in the following limited circumstances:

• With other members: information you include in your public profile or share publicly (such as posts or community activity) is visible to other users of Ming-X.
• Service providers: trusted third parties who help us operate the platform, such as hosting, analytics, verification, and customer support providers. These providers are bound by confidentiality obligations.
• Legal and safety reasons: where we are required to do so by law, or where we believe it is necessary to protect the rights, safety, or property of Ming-X, our members, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Verification and Liveness Data

To keep our community safe, Ming-X offers a verification process that uses liveness detection technology. When you verify your profile, a live selfie is captured and compared against your profile picture to confirm you are a real person. Verification data is used solely for this purpose, is handled securely, and is not shared with other members.

Data Retention

We retain your personal information for as long as your account is active or as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymise your personal information in accordance with applicable laws, except where retention is required for legal or legitimate business reasons.

Security

We implement industry-standard technical and organisational security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews. While we take reasonable steps to safeguard your information, no method of electronic storage or transmission can be guaranteed to be completely secure.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.
• Request a portable copy of your information.
• Lodge a complaint with a data protection authority.

You can manage much of your information directly through your account settings. To exercise any of these rights, please contact us using the details below.

Children's Privacy

Ming-X is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

International Transfers

Your information may be transferred to, stored, and processed in countries other than your own. Where we transfer information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our platform, services, or legal requirements. When we make material changes, we will notify you through the platform or by other appropriate means. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at support@mingxlive.com.

You can also visit our live platform at https://mingxlive.com.